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Need Support?
Please Click Through Our FAQ's Below.

01. HOW DO I INSTALL THE TRIBE PHOTO CO PRESETS (PROFILES)?

1) Unzip the preset files. 2) Locate the Develop Presets folder. In Lightroom, go to Edit > Preferences (Mac = Lightroom then Preferences) > Presets tab and select “Show Lightroom Presets Folder” > Lightroom > Develop Presets. 3) Drag the Preset folder(s) into the Develop Preset folder. Keep them in their individual folders so they remain organized. 4) Restart Lightroom. For the new LIVEFOLK Presets & Profiles, please visit our Install Page HERE

02. HOW DO I INSTALL THE ACR PRESETS?

1) Unzip the preset files. 2) Open up Finder in Mac / Explorer in Windows, and locate the following path: {Insert your own system user name where you see “UserName” below. Macintosh: /Users/UserName/Library/Application Support/Adobe/CameraRawFolder/Settings Windows: C:\Documents and Settings\UserName\Application Data\Adobe\CameraRaw\Settings Windows 7: C:\Users\UserName\AppData\Roaming\Adobe\CameraRaw\Settings Please note, if you don't see the settings location, then you need to turn on the Show Hidden Files option. 3) Copy the .xmp presets into the Settings folder. 4) The presets will now appear in the ACR preset tab.

Please note, if you are using mac and cannot locate the Settings folder, try this: go to finder and select Go > Go to Folder from the menu.. then copy and past this in the box: ~/Library/Application Support/Adobe/CameraRaw/Settings

03. WHAT VERSION OF LIGHTROOM (PS FOR ACR) DO I NEED FOR THESE PRESETS/PROFILES?

Our Wolf Pack Presets are designed for Adobe Lightroom CC 7,6,5 & 4. Our ACR Sets are designed to work with Photoshop CC & CS6. The LiveFolk Presets/Profiles require Lightroom 7.3 and ACR 10.3 or newer.

04. WILL THESE PRESETS WORK FOR BOTH JPG AND RAW FILES?

Our presets are designed for RAW files, but will work on Jpeg/Tiff files as well.

05. WILL THESE PRESETS WORK ON VARIOUS CAMERA PLATFORMS?

Our presets will work on most RAW or JPG file that can be imported into Lightroom. We use the Adobe Standard Calibration, which we feel works incredibly well for the various systems on the market. We test our presets on numerous RAW files from a variety of cameras prior to releasing them. If you are unsure, please check if your camera RAW files are compatible with the Adobe Standard Calibration prior to purchase.

06. DO THE SETS INCLUDE ACR PRESETS? WHAT ARE ACR PRESETS?

Yes, we include both Lightroom and ACR presets with purchase. ACR or Adobe Camera Raw comes installed with Photoshop. Unlike actions, you will access these in the Camera Raw panel when opening RAW files into Photoshop. For more information on ACR, please visit the Adobe page. Please note, these are NOT Photoshop Actions.

07. WHAT IS YOUR RETURN POLICY?

All Sales are final, there are no refunds, exchanges or returns. Refunds for accidental multiple purchases will be subject to transaction fees. Please be sure that any Product you are purchasing is compatible with your software or camera files (requirements are listed on the Product page), there are no refunds, exchanges or returns for incompatibility. After purchase, Products are delivered as a digital download. We encourage you to make a backup copy of your downloaded Products, but no other copying or reproducing of Products is permitted. For more details please see our complete terms and conditions.

08. DO YOU OFFER REFUNDS OR EXCHANGES?

As per our store policy, all Sales are final, there are no refunds, exchanges or returns.

09. CAN I SHARE THESE PRESETS?

No. It is illegal to redistribute our products.

10. HOW MANY COMPUTERS CAN I INSTALL THESE PRESETS ON?

Our presets include licence to install them on 5 computers that you own personally or use for your business.

11. DO YOU OFFER A BRAND AMBASSADOR PROGRAM?

At this time, we are not accepting applications for new Ambassadors. We do however have a Test Editor program running. For more information please visit https://tribecollective.co/tribe-lab